ION has a web site (http://www.ionmusic.com), with a tech support section, however they seem rather unwilling to refund the CDs when that appears to be the only solution. I tried using an older version of Windows 95 with a Hitachi ATAPI CD-ROM drive, and it erased it from my BIOS. So, the best solution may be to write (not e-mail) ION and ask them for a new CD: You may find it helpful to read or include this e-mail I got from Hitachi's CD-ROM tech support: ------------------------------------------------------ Here is the information we have on Enhanced CD's: According to EMI Records, some current Enhanced CD-ROM's were manufactured using the Pre-Gap format. Most of those CD-ROM titles will perform correctly if the CD-ROM drive is using real mode (DOS) drivers, which means that they will work fine in Windows 3.1 or 3.11. The version of Windows 95 that you get when you purchase a new computer does not include support for Pre-Gap formatted Enhanced CD-ROM's, although some earlier versions of Windows 95 drivers (which is what you get when you buy 95 at the store) will allow them to play. 95 does include support for CD-ROM discs using the newer Blue Book format (multi-session), such as the Microsoft Music Sampler. If your CD-ROM disc does not play properly in your CD-ROM drive, it is probably a Pre-Gap CD. You should contact the publisher of the CD-ROM and ask for an updated version of the CD-ROM that conforms to the new Blue Book format. If there is anything else that I can help you with, let me know. Regards, Jim Keeton ------------------------------------------------------